Cookie Notice

We use essential cookies to ensure our website works properly. We also use optional cookies for analytics and to improve your experience.

Data Protection

Privacy Policy

How we collect, use, and protect your personal information

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Privacy Policy

This Privacy Policy explains how PTech (Philip Preston T/A) collects, uses, and protects your data.

Cookie Usage

Our website uses cookies for essential functionality, analytics (Google Analytics), and communication features (WhatsApp integration, Tawk.to live chat). You can manage your cookie preferences using the banner that appears on your first visit.

  1. Who We Are: We are based at Brewery Street, Rugeley, WS15 2DP. Email: support@ptech-rugeley.co.uk
  2. What Data We Collect: We collect your name, contact details, device info, communications, and optional marketing preferences. We also collect website usage data through cookies and analytics.
  3. How We Use Your Data: To book and manage repairs, contact you, provide updates, and handle customer service or warranty matters.
  4. Legal Basis: Contractual necessity, legal obligations, legitimate interest, and your consent (for marketing).
  5. Marketing & Consent: We may send service updates or promotions via email or SMS under soft opt-in rules. You can opt out any time.
  6. Data Storage & Security: Data is stored securely using trusted systems (e.g. Mailchimp). Retained only as long as needed.
  7. Data Sharing: We do not sell your data. We share it only with trusted providers when required (e.g. Mailchimp).
  8. Your Rights: You can access, correct, or delete your data and withdraw marketing consent. You can also contact the ICO.
  9. Cookies: Our website uses cookies via contact forms, embedded maps, and analytics. You can disable cookies in your browser. We use essential cookies for website functionality, analytics cookies (Google Analytics) to understand site usage, and marketing cookies for WhatsApp integration and live chat features.
  10. Updates: This policy may change. The latest version is always available here.

Contact us at support@ptech-rugeley.co.uk with any questions.